In every business, problems can arise from time to time between businesses, their customers, suppliers, partners and employees. Most can be resolved quickly and efficiently with a common sense approach.
To maximise the chances of a successful dispute resolution with a customer you need to:
- Listen to your customers (put yourself in their position).
- Ask for documentary evidence to verify the facts.
- Understand your legal obligations - consult relevant laws and regulations.
- Negotiate face to face in a calm and professional manner.
- If you reach a stalemate, refer back to your state fair trading agency.
Each fair trading agency can provide information to suppliers, retailers and consumers to help resolve marketplace disputes. Where a dispute is unable to be resolved, you can either seek legal advice or lodge a claim with the relevant state or territory authority