Our Members

AGWA Members are committed to a more professional industry and are informed of industry changes both technical and regulatory to ensure compliance and up-to-date business practices.

  • Members manufacture and install glass, window and door products in compliance with all relevant Australian Standards.
  • Members have access to third party NATA accreditation schemes and industry accreditation schemes.
  • Members are subject to annual NATA inspections.
  • Members conduct business with honesty and integrity, upholding the right to a fair return for goods and services supplied.
  • Members support the glass and window industry's association because it is committed to:
    • Raising standards.
    • Improving benefits to home owners.
    • Protecting the rights of consumers.

The AGWA provides glass, window and door specific industry training to members lifting the level of competency within our industry.

The AGWA provides members with access to the latest changes in regulation and industry standards to ensure their products are compliant.

AGWA Member Code of Conduct

Updated: 1/12/2020

AGWA Members shall abide by the following Code of Conduct.

Technical Skills

  • Provide products, services and workmanship of a high standard that comply with or exceed the minimum performance requirements of the National Construction Code (NCC) and relevant Australian Standards.
  • Continue to develop professional knowledge and technical skills and encourage the development and preservation of industry skills in others.
  • Undertake only activities that they are competent to perform and, when in doubt, obtain appropriate advice and assistance that will allow these activities to be competently carried out.
  • State qualifications, experience and prior responsibilities accurately.

Public Responsibility

  • Provide access for customers to a complaint handling procedure.
  • Ensure that actions and general conduct help to maintain the prestige of glass, glazing and window related activities.
  • Provide the community with information that will assist it in formulating policies and making decisions on matters affecting glass, glazing and window related activities.
  • Ensure that all advice and directions provided give full and proper awareness of glass, glazing and window requirements.
  • Comply with Australian Consumer Law and State requirements for dealing with consumers.

Behaviour

  • Maintain a high standard of integrity and apply honesty and fair dealing in all aspects of their operations with employees, contractors, suppliers, competitors and customers.
  • Comply with relevant business practice laws of the Commonwealth and State/Territory.
  • Carry out their professional duties with care and diligence.
  • Conduct themselves in a manner which is neither derogatory to their colleagues, nor likely to lessen the confidence of the public in glass, glazing and window related activities or the Code of Conduct.

Community & Environment

  • Seek opportunities to be of service to their community in matters relating to the glass, glazing and window industry and provide local sponsorship to develop a positive community profile.
  • Ensure all processes are monitored to show due regard to the environment and, wherever possible, look to implement practices that encourage sustainability and maintain pollution below legal limits.
  • Ensure work practices consider the health and wellbeing of their staff, customers and the general public to increase satisfaction and staff retention.
  • Respect and not claim ownership of private knowledge (intellectual property) of individuals.

Safety

  • Provide a safe working environment for all employees and visitors.
  • Comply with all relevant Workplace Health and Safety legislation.